24 HOUR CANCELLATION POLICY FOR APPOINTMENTS
Your appointments are very important to the team members at Pretty Perfect London. Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 24 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 24 hours in advance via email because we know how easy it is to forget an appointment you booked months ago.
CANCELLATION FEES
Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.
– Less than 24 hours we reserve the right to not refund the deposit, if a deposit has not been paid we will charge £25 cancellation fee, and until this has not been paid you will not be able to make further appointments.
– No show to an appointment with no notice we reserve the right to charge you in full for the appointment.
– For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.
APPOINTMENT CONFIRMATION EMAIL & TEXT
As a courtesy, we will confirm your appointment by email or text. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
PRACTITIONERS
While we will make every effort to meet your request, we cannot guarantee a specific practitioner. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
MAKE UP
Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.
LIABILITY POLICY
Pretty Perfect London will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Pretty Perfect London regarding the care of a treated area.
COMPLAINT POLICY
We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.
COVID
Pretty Perfect London is committed to caring for the health and well-being of our partners and customers and playing a constructive role in supporting local health officials and government leaders. We kindly ask all of of our clients to be on time for appointments so we can ensure minimal contact is made with other clients and you allow the team to make the premises COVID safe for the next client. Thank you for understanding and stay safe.
Pretty Perfect London Team